Who We Are
This Privacy Policy is published by Coginno AI Solution (OPC) Private Limited ("Coginno AI", "we", "us", or "our"), a company incorporated under the Companies Act, 2013, with its registered office in Bengaluru, Karnataka, India.
We provide AI automation consulting, AI-powered software solutions, and related technology services to businesses globally, including our flagship platform OpsIQ — an Industrial Knowledge Intelligence Platform for mid-market manufacturing and logistics companies.
This Policy explains how we collect, use, store, and protect personal data when you visit our website, use our services, or interact with us as a client, prospective client, or visitor.
Information We Collect
We collect only the information necessary to provide our services and improve your experience. This includes:
Name, email address, phone number, job title, and company name provided via contact forms, emails, or calls.
Details about your organization, operational requirements, and technology environment shared during service engagements.
IP address, browser type, pages visited, time spent, and referral source collected automatically via our website.
Emails, meeting notes, and correspondence exchanged with our team in the course of business discussions.
Note: We do not collect sensitive personal data such as financial account details, health information, biometric data, or government identification numbers unless expressly required and consented to for a specific engagement.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide our AI automation and consulting services
- To onboard and manage client relationships and service delivery
- To send service-related communications, proposals, and project updates
- To improve our website, products, and service offerings
- To send marketing communications where you have consented or where permitted by applicable law
- To comply with our legal, regulatory, and contractual obligations
- To detect, prevent, and address fraud, security issues, or technical problems
- To fulfill any other purpose for which you have provided your information
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
Legal Basis for Processing
We process your personal data on the following legal grounds under applicable Indian and international data protection law:
- Consent — where you have expressly agreed to the processing of your data
- Contractual necessity — where processing is necessary to fulfill a contract or service agreement with you
- Legitimate interests — where we have a genuine business interest that does not override your rights (e.g., improving our services, marketing to business contacts)
- Legal obligation — where processing is required to comply with applicable law or regulatory requirements
Data Sharing & Disclosure
We may share your personal information with the following categories of recipients, strictly on a need-to-know basis:
- Service Providers & Technology Partners — Cloud infrastructure providers (e.g., AWS, GCP, Azure), CRM platforms, communication tools, and analytics services that assist in our operations
- Professional Advisors — Legal counsel, auditors, and compliance consultants bound by confidentiality obligations
- Business Transfers — In the event of a merger, acquisition, or restructuring, your data may be transferred as part of the transaction
- Regulatory Authorities — Where required by law, court order, or regulatory directive
All third-party service providers engaged by Coginno AI are required to handle personal data in accordance with applicable data protection laws and our data processing requirements. We do not authorize them to use your data for any purpose other than providing services to us.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law.
- Client data — retained for the duration of the engagement and up to 7 years thereafter, in compliance with Indian accounting and tax requirements
- Prospect and inquiry data — retained for up to 24 months from the last interaction, unless you opt out earlier
- Website usage data — retained for up to 12 months
- Marketing data — retained until you withdraw consent or opt out
Upon expiry of the applicable retention period, data is securely deleted or anonymized.
Your Rights
Subject to applicable law, you have the following rights in relation to your personal data:
To exercise any of these rights, please contact us at the details provided in Section 10. We will respond within 30 days of receiving your request.
Cookies & Tracking
Our website uses cookies and similar tracking technologies to enhance your experience and understand how visitors interact with our content.
Necessary for the website to function. Cannot be disabled. No personal data is stored beyond session requirements.
Used to understand visitor behavior (e.g., Google Analytics). Collected data is aggregated and anonymized where possible.
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality. We will request your consent before placing non-essential cookies on your device.
Third-Party Links & Integrations
Our website and services may contain links to third-party websites or integrate with external platforms. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies before providing any personal information.
This Policy applies solely to information collected by Coginno AI through our own platforms and services.
Contact & Grievance Redressal
If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact our designated point of contact:
Data Protection Contact
We will acknowledge your query within 48 hours and resolve it within 30 days.
Policy Updates: We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be published on our website with a revised effective date. Continued use of our services after any changes constitutes acceptance of the updated Policy.